Informativa sui rimborsi

1. Your Rights under Australian Consumer Law

As a consumer, you have rights under the Australian Consumer Law (ACL). These rights are in addition to any return policy offered by us. If a product you purchase is faulty, damaged, not as described, or does not perform as expected, you may be entitled to a refund, replacement or repair.

2. Change of Mind Returns

If you have simply changed your mind, we offer a 14-day return period from the date you receive your order. To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original packaging

  • You must contact us within 14 days of receiving the item

  • Return shipping costs are at your expense (unless the item is faulty or incorrect)

To initiate a return, contact us at:
📩 Email: info@autorebrand.it

You may use our online return form, but it's not mandatory.

3. How to Return a Product

Once your return is approved, you have 14 days to send the product back to us. Please ensure it is packaged securely to avoid damage during transit. We recommend using a trackable shipping method.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued using the same payment method used for the original transaction, unless you request otherwise.

  • We will refund the original shipping cost only if your item is faulty or not as described.

  • For change of mind returns, original shipping costs and taxes are non-refundable.

5. Items Not Eligible for Return

We do not accept returns for the following items unless they are faulty or not as described:

  • Customised or made-to-order products

6. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or different from what you ordered, please contact us as soon as possible. We will cover return shipping costs and offer you the choice of a replacement, refund or store credit, in line with your rights under the Australian Consumer Law.